This page explains how cancelling, non-payment and refunds work for Caterly by Platterly plans. It should be read with our Terms and Conditions.
1. No refunds
Payments for Platterly plans are not refundable. This includes the unused part of a month or a year you have already paid for, and plans you decide not to use. We refund a payment only where the law requires us to. Where a refund is due, we send it to the original payment method within 7 working days of approving it. Your bank may take a few more days to show it.
That is why every new account starts with a free 7-day trial with full access and no card: please use it to be sure Platterly is right for your business before you pay.
2. How plans are paid
- Monthly plans renew automatically. When you first pay for a monthly plan, you approve an auto-pay mandate (UPI Autopay, card or bank e-mandate) with Razorpay, our payment partner. The first month is charged at once. The same amount is then charged every 30 days until you pause it. You get a notice before each automatic charge, as RBI rules require, and we email you a GST invoice after every charge.
- Yearly plans are paid once. They do not renew automatically. We email you 30 days, 7 days and 1 day before the year ends, so you can choose whether to pay for another year.
3. Cancelling
- Monthly plan. Go to Settings → Subscription in your account and choose Pause subscription. No further automatic charges are taken. You keep full access until the end of the 30 days you have already paid for. You can resume from the same page at any time.
- Yearly plan. Do not pay for another year. You keep full access until the end of the year you have paid for.
You do not need to tell us when you stop.
4. If a payment is not made
- Free trial. When the 7-day trial ends, you need a paid plan to continue. Until you pay, the account is paused.
- Paid plan. When a paid period ends, you have 7 days to pay for the next one. If an automatic monthly charge fails, we email you and Razorpay tries the charge again. If we have not received payment after 7 days, the account is paused and the auto-pay mandate is cancelled.
- While paused. You cannot use the account, but your data is kept safely. Pay for a plan and the account is available again, exactly as you left it.
5. Payments you make to a caterer
If you are a customer of a caterer who uses Platterly, the money you paid for food or services is between you and that caterer. Please ask the caterer about their own cancellation and refund terms; Platterly does not hold those payments and this policy does not apply to them.
6. Questions about a payment
For any question about an invoice or a payment, email [email protected] from the email address on your account, with your kitchen name and the invoice number.
7. Contact
Fragen Network Private Limited, Rani Nivas, 138, 4th Cross Main, Gaurav Nagar, Kothanoor Village, JP Nagar 7th Phase, Bengaluru, Karnataka 560078. [email protected]